Pick up new enquiries that have not received a first response and alert the right person.
Why suggested: Acknowledge a new enquiry that has not received its first response.
Check before choosing: Agree one monitored channel, waiting time and team alert; this stops after a person responds.
Service details
Setup includes
Connect one agreed new-enquiry source; set the missing-first-response threshold, acknowledgement, staff alert and stop rules.
Ongoing service includes
Check eligible new enquiries for a missing first response and run the agreed acknowledgement/alert flow.
Requirements and limits
For first responses only; not ongoing sales nurturing. Stops when a person responds. If also using missed-call text back, agree one response owner to prevent duplicates.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
ENGAGE
Website Chat System
Answer routine website questions and capture the next step.
Why suggested: Answer routine website questions from approved information and capture an enquiry.
Check before choosing: One agreed website; AI usage is separate. Define approved answers, limits and human handover.
Watch example & details
Read the explanation
A visitor is looking at your website and has a simple question. Waiting for an email reply could mean losing the moment.
Website chat responds using approved information and asks helpful questions to understand what the visitor needs.
With permission, it collects contact details and passes the conversation to your team when a human response is needed.
Give visitors a helpful starting point while keeping your team involved in the decisions that need them.
Setup includes
Configure AI chat on one agreed website, approved answers, enquiry capture and staff handover.
Ongoing service includes
Continue the configured website-chat flow and maintain approved information/configuration within the written scope.
Requirements and limits
Website channel only; not a staffed human-chat service. Agree languages, knowledge updates, AI usage and handover. Sensitive or out-of-scope questions go to your team.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
ENGAGE
Missed-Call Text Back
Acknowledge eligible missed calls and invite a reply.
Why suggested: Invite an eligible missed caller to reply while your team is busy.
Check before choosing: Requires compatible telephony and an SMS-capable number; number and message costs may be separate.
Watch example & details
Read the explanation
You cannot always reach the phone. But a missed call does not have to be the end of an enquiry.
A short text lets the caller know you saw their call and asks how your business can help.
Their reply joins the conversation for your team to pick up. Your agreed rules control timing and avoid unnecessary repeated messages.
Turn a silent missed call into an easier way to reconnect, even when you are occupied.
Setup includes
Connect an eligible business number and configure missed-call triggers, approved SMS, timing and duplicate suppression.
Ongoing service includes
Run the agreed text-back flow for eligible missed calls and maintain its configuration.
Requirements and limits
Requires compatible telephony and a caller who can receive the message. It acknowledges an enquiry; it does not answer the call, dispatch staff or promise attendance.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
Total for these suggested services
£105.00 per month · £297.00 one-off setup
Your quote shows the total and any taxes or fees that apply.
