Qualify routine enquiries on an agreed channel and route them to the right person.
Why suggested: Collect agreed administrative enquiry details on one channel and route them.
Check before choosing: Define the channel and questions; check overlap with website chat. No professional suitability decisions.
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Read the explanation
Enquiries arrive with different questions, details and levels of urgency. Sorting them can take time before the real work starts.
The enquiry assistant asks the questions you have agreed, using approved information to understand the request.
It records the useful details, identifies the appropriate next step and hands the enquiry to a person whenever needed.
Your team starts with a clearer picture, so the customer does not have to begin the whole conversation again.
Setup includes
Configure approved qualifying questions, routing and human handover on one specified enquiry channel.
Ongoing service includes
Run the agreed enquiry intake/routing flow and maintain its approved questions and configuration.
Requirements and limits
Captures administrative information; your team makes advice, suitability and sensitive decisions. If the channel is your website, check overlap with Website Chat before choosing both.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
CONVERT
Automated Lead Follow-Up
Follow up on eligible open enquiries and stop when the status changes.
Why suggested: Follow up an existing open enquiry with an agreed next step.
Check before choosing: Requires reliable reply and status updates, contact permissions and stop rules; separate from first-response recovery.
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A customer asks for information, then the conversation goes quiet. A useful follow-up can bring the next step back into view.
Agree a simple sequence with helpful messages, sensible timing and a clear reason to reply.
Messages stop or change when the customer replies, books or asks not to be contacted, according to your configured rules.
Give your team a more consistent follow-up process without manually chasing every open enquiry.
Setup includes
Configure one agreed follow-up sequence for existing open enquiries, with reply, booking, closure and opt-out stop rules.
Ongoing service includes
Run the agreed follow-up sequence using connected enquiry status and maintain its configuration.
Requirements and limits
For an existing conversation, not a missing first response or a dormant-customer campaign. Status synchronisation is required; agree overlap/stop rules with quote follow-up.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
CONVERT
Appointment Booking System
Offer suitable appointments from a connected calendar.
Why suggested: Offer appointment requests or slots under agreed calendar rules.
Check before choosing: Requires a compatible calendar. Tables, rooms, classes, staff or resources need separate compatibility checks.
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Agreeing a time can take several messages. Customers want to know what is available and confirm the next step.
The booking assistant offers available times from your connected calendar, following your service and availability rules.
The customer chooses a suitable slot, provides the required details and receives confirmation. The appointment is added to your calendar.
Reduce the back and forth and make it easier for interested customers to take the next step.
Setup includes
Connect one agreed calendar and configure availability, booking rules and a basic booking confirmation.
Ongoing service includes
Keep the agreed booking flow available through the connected calendar and maintain configuration within scope.
Requirements and limits
Not a replacement for specialist table, room, stock, staff or resource management. Compatibility must be confirmed. Basic confirmation is included; extra timed reminder sequences are a separate service.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
ATTRACT
Google Business Profile Management
Keep approved business details consistent and schedule profile updates.
Before you start: Confirm the number of Google Business Profiles and the included check/update frequency in your written plan before you agree to this service.
Why suggested: Keep your approved location, contact details and opening hours easy to find.
Check before choosing: Requires an eligible, accessible business profile and approved details; ranking is not guaranteed.
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Read the explanation
A customer finds your business online. Can they quickly see when you are open and how to contact you?
Your Google Business Profile brings those essential details together. Review the business information, hours and service descriptions before updates are made.
Keep customers informed with approved updates and a clear process for checking profile changes.
A clearer profile helps people take the next step with confidence. You decide what your business says.
Setup includes
Connect the agreed Google Business Profile, check approved business details and configure the agreed update process.
Ongoing service includes
Publish approved profile changes and updates within the written plan; maintain the agreed configuration.
Requirements and limits
Before you agree, your written plan confirms the number of profiles, check/update frequency and included revisions. Ranking, review removal, verification and suspension recovery are not guaranteed; platform decisions remain with Google.
Additional costs
Applicable taxes, third-party subscriptions and any agreed usage charges are stated in the written quote before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
Total for these suggested services
£140.00 per month · £396.00 one-off setup
Your quote shows the total and any taxes or fees that apply.
