Answer routine website questions and capture the next step.
Why suggested: Answer routine website questions from approved information and capture an enquiry.
Check before choosing: One agreed website; AI usage is separate. Define approved answers, limits and human handover.
Watch example & details
Read the explanation
A visitor is looking at your website and has a simple question. Waiting for an email reply could mean losing the moment.
Website chat responds using approved information and asks helpful questions to understand what the visitor needs.
With permission, it collects contact details and passes the conversation to your team when a human response is needed.
Give visitors a helpful starting point while keeping your team involved in the decisions that need them.
Setup includes
Configure AI chat on one agreed website, approved answers, enquiry capture and staff handover.
Ongoing service includes
Continue the configured website-chat flow and maintain approved information/configuration within the written scope.
Requirements and limits
Website channel only; not a staffed human-chat service. Agree languages, knowledge updates, AI usage and handover. Sensitive or out-of-scope questions go to your team.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
ENGAGE
Missed Enquiry Follow-Up
Pick up new enquiries that have not received a first response and alert the right person.
Why suggested: Acknowledge a new enquiry that has not received its first response.
Check before choosing: Agree one monitored channel, waiting time and team alert; this stops after a person responds.
Service details
Setup includes
Connect one agreed new-enquiry source; set the missing-first-response threshold, acknowledgement, staff alert and stop rules.
Ongoing service includes
Check eligible new enquiries for a missing first response and run the agreed acknowledgement/alert flow.
Requirements and limits
For first responses only; not ongoing sales nurturing. Stops when a person responds. If also using missed-call text back, agree one response owner to prevent duplicates.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
CONVERT
Automated Lead Follow-Up
Follow up on eligible open enquiries and stop when the status changes.
Why suggested: Follow up an existing open enquiry with an agreed next step.
Check before choosing: Requires reliable reply and status updates, contact permissions and stop rules; separate from first-response recovery.
Watch example & details
Read the explanation
A customer asks for information, then the conversation goes quiet. A useful follow-up can bring the next step back into view.
Agree a simple sequence with helpful messages, sensible timing and a clear reason to reply.
Messages stop or change when the customer replies, books or asks not to be contacted, according to your configured rules.
Give your team a more consistent follow-up process without manually chasing every open enquiry.
Setup includes
Configure one agreed follow-up sequence for existing open enquiries, with reply, booking, closure and opt-out stop rules.
Ongoing service includes
Run the agreed follow-up sequence using connected enquiry status and maintain its configuration.
Requirements and limits
For an existing conversation, not a missing first response or a dormant-customer campaign. Status synchronisation is required; agree overlap/stop rules with quote follow-up.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
CONVERT
Automated Quote Follow-Up
Follow up on approved quotes while suppressing accepted or closed quotes.
Why suggested: Follow up a staff-approved quote or proposal while it remains open.
Check before choosing: Requires current quote status and stop rules; does not create, price or accept a quote.
Watch example & details
Read the explanation
You have prepared a quote and sent it. Now your team needs to know whether the customer has questions or wants to proceed.
A polite follow-up refers to the quote and offers a useful next action, such as asking a question or requesting a call.
A reply returns to your team. The sequence stops or changes when the quote is accepted, declined or otherwise closed.
Keep open quotes visible and make it easier for customers to continue the conversation.
Setup includes
Connect approved quote-status data and configure one agreed follow-up sequence with accepted/declined/closed suppression.
Ongoing service includes
Run the agreed follow-up on open approved quotes and maintain its status/stop configuration.
Requirements and limits
Does not write quotes, advise on contract terms or manage project variations unless separately scoped. A reliable quote-status source and overlap rules with lead follow-up are required.
Additional costs
Message, phone-number, telephony, AI and third-party charges may apply where used; rates and spending controls are agreed in writing before activation.
£35.00 / month£99.00 · One-off setupUsage and external-tool charges may be separate. We agree them before activation.
Total for these suggested services
£140.00 per month · £396.00 one-off setup
Your quote shows the total and any taxes or fees that apply.
