Support & changes
Ask about an existing service, request a change or discuss which system fits your business. Describe what happened and what you need next. A request does not itself change your service or costs.
Help with an existing service
Tell us your business name, which service you use and what happened. Include when the issue started and the result you expected.
Add or change a service
Explain what you want to add, stop or adjust. We confirm the scope, timing and any cost changes before the change is agreed.
Check your setup or costs
Ask about the services, connections or usage charges in your plan. Tell us which part you want clarified so we can review the right information.
Keep your message useful and secure.
Describe the issue without sending passwords, card details or customer records. Include your enquiry reference if you have one. The form saves a receipt reference; support hours and response arrangements are those in your agreed plan. Use the same route for a complaint and explain the outcome you are seeking. When we review a complaint, we acknowledge it, clarify any information needed, investigate the points raised and reply with the outcome and any proposed next steps. If you disagree with the outcome, reply with your enquiry reference and ask for a further review.